Privacy Policy

Introduction and Who We Are

This privacy policy will help you understand how we may collect and use your personal information. This policy also describes your rights and how you can exercise them. You can easily contact Elia if you have any questions related to this policy.

References to "Elia" on this site should be considered as references to Elia Pay, a French limited liability company with registration number 937 600 526, VAT number FR52937600526, registered office and address at 82 rue Pierre Lalumière, 33320 Eysines, France. The company is registered in the Single Register of Insurance, Banking, and Finance Intermediaries under number 25000106 as a non-exclusive Banking Operations and Payment Services Agent. Loris Mazloum is the CEO of Elia.

Elia is the owner and publisher of the website accessible at https://www.eliapay.com. Elia is acting in the capacity of Controller when collecting and processing personal data on its own behalf and for its own purposes.

What Personal Data Do We Process?

The type of personal data that Elia processes about you may include:

  • Your contact details, such as name, address, telephone number and email address
  • Your job title, position including preferences and interests in a professional context and your company's name
  • Website traffic information as provided by your web browser such as browser type, language and the address of the referring website
  • Traffic information such as IP address
  • Website visitor behavior such as which links you click and when
  • Any information that we collect online from you and maintain in association with your account, such as your username and password
  • Payment and transaction information when you use our payment processing services
  • Any other information that you provide to us when you are communicating with us

How We Collect and Use Your Information

Elia collects personal data directly from you when you:

  • Create an account on our platform
  • Use our payment processing services
  • Contact our support team
  • Subscribe to our newsletters
  • Fill out contact forms on our website
  • Participate in our surveys or feedback sessions

Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • To provide our payment processing services for travel agencies
  • To maintain and improve our services
  • To communicate with you about our services
  • To ensure the security of our platform
  • To comply with financial regulations and legal obligations
  • For marketing purposes (with your consent)

How Long Do We Store Your Personal Data?

We retain your personal data only for as long as necessary for the purposes for which it was collected, while taking into account our need to comply with legal requirements under applicable law (for example, to comply with financial regulations). When the personal data is no longer required, we securely delete or destroy it.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Correct any inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Lodge a complaint with a supervisory authority

How We Share Your Personal Data

We take your privacy seriously and share your personal data only when necessary to provide our services or comply with legal obligations. We may share your data with:

  • Service providers who help us operate our platform
  • Financial institutions necessary for processing payments
  • Legal authorities when required by law
  • Business partners (only with your explicit consent)

Security

Elia takes security seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. As a payment processing platform, we adhere to the highest security standards in the financial industry.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us at:

  • Email: [email protected]
  • Address: 82 rue Pierre Lalumière, 33320 Eysines
  • Phone: +33 1 86 26 72 02

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make significant changes, we will notify you through our website or by email.

Last updated: January 10, 2025